FAQ

How early should I book my move?

We will do our best to accommodate moves booked less than 1 month in advance or even some last minute moves as well, but such emergency scenarios sometimes hard to accommodate during the summer months, the end of the month or the end-of-year holidays, when demand is very high. The more lead time you can give ABC movers, the more likely it is that we will be able to meet all your requirements.

What should I do if my move date changed?

Contact ABC Movers as soon as you can and your move dates will be changed.

How do I add or remove items from my move plan?

Contact ABC Movers as soon as you can and we will add or subtract any items from your move plan. Keep in mind your cost estimate may change.

Am I protected from lost or damaged items in transit?

All shipments are automatically afforded a minimal protection: maximum liability for loss or damage to any article in the shipment is 60 cents multiplied by the weight of the article. This is the basic liability level and ABC Movers providing it at no charge to you.
Full Protection: if any article is lost, destroyed or damaged while under ABC Movers in charge of your items, ABC Movers will repair the article to the extent necessary to restore it to the same condition or pay you for the cost of repairs, or, replace the article with the same quality article or pay you for the cost of a replacement. An additional charge applies for this protection and can be included upfront in our free estimate.

Can ABC Movers store my possessions temporarily?

We provide our customers with many storage options to cater directly to their specific needs. Storage-in-transit is available for your belongs for up to 2 weeks. After 2 weeks, your belongings are transferred to permanent storage. If you are unable to take immediate possession of your new residence, your belongings can be stored in a local warehouse for as long as you need.

Can I include valuable items in my move?

Items of high value such as jewelry, money, photographs, antiques and collectibles can be included in your shipment, provided you notify ABC Movers of these items before packing or moving day. Just to be safe, we recommend that you carry irreplaceable and expensive articles with you or make other arrangements for their transportation

Can I include house plants in my move?

We do not accept responsibility for safely moving your plants, because they may suffer from a lack of water and light as well as temperature changes while in transit. You may prefer to transport your house plants in your vehicle.

Can I move my pet(s)?

We are not authorized to transport live animals. If you cannot take your pet(s) in your vehicle, contact airlines for their rules and regulations, transportation charges and pet insurance. Many states require a health certificate listing of all inoculations to verify your pet(s) is free from infectious disease. Ask your vet for the certificate and keep it handy when traveling.

Who should I inform of my move?

Family, friends, work place and any professional organizations you are affiliated with on a regular basis. Inform your family doctor, attorney, accountant. If you have kid(s), notify their school.

How do I change my address?

An online Change of Address form is available on the United States Postal Service website. It’s also important to change your address with your banks, credit card companies, insurance providers and any subscriptions.

Are there things ABC Movers will not move?

We cannot move certain high-value items and they will not be covered by North American’s Possession Protection policy: personal papers, legal documents, passports, birth certificates, manuscripts, medications, currency/money, computer backup disks, stocks/bonds, coin/stamp/card collections, jewelry, watches and other high priced valuables. These items should be taken with you and not be placed on the moving truck. Please make arrangements to transfer these items separately. We are also prohibited from moving many household cleaning chemicals, fireworks and guns.

Can you move cars?

Yes, ABC Movers move cars, trucks, campers, motorcycles, and other large or special items.

What if my items didn’t arrive on the dates provided?

Transportation must happen during the scheduled dates, as shown on the order of service and bill of lading. Some things could be beyond a mover’s control (for example, weather), and may be acceptable reasons for delay. You will be notified of these delays.

If I pack myself, are the movers responsible for lost or broken items?

Pack carefully. ABC Movers have a tariff provision that allows to repack boxes or cartons if we feel they have been improperly packed or if they will cause harm to the rest of the shipment. We are also liable for any loss or damage caused during transit unless the sole cause for the loss or damage was due to an act of the shipper, an act of nature, an act of public enemy, an act of public authority.

If I cancelled my move, do I get a refund?

A refund will be issued depending on when the moving/packing is cancelled. Please call ABC Movers as soon as you can to cancel your moving. In some cases, cancellation fee may be applied.

Do I need to be home on the day of the move?

You need to be present on the day of the move. There is paperwork needs to be sign and you need to show our movers exactly what is being moved. After the movers packed (if included) and loaded the truck, you will be asked to do a walk-through.

When ABC Movers will be unloading your items at your new destination, they will place them on the rooms written on the boxes (ie., bedroom, kitchen, kids room, garage, etc.). Furniture will be placed in the location you specify, so it is very helpful for you to have a basic idea where you want furniture to be placed ahead of time.